國民小學家長對教師專業表現期望與教育服務品質關係之研究

傳送到

題名:
國民小學家長對教師專業表現期望與教育服務品質關係之研究
著者: 馬孟平; MA, Meng-ping
鄭新輝; Hsin-Hui Cheng; 教育經營與管理研究所碩士班
主題: 期望與實際之差距; 教師專業表現; 教育滿意度; 國小學童家長; parents; expectancy-reality discrepancy; educational service quality; teachers'' s professional performance
描述: 本研究旨在瞭解國民小學家長對教師專業表現期望與實際感受以及教育服務品質之現況、家長對教師專業表現期望與教師教育服務品質之差異情形、家長對教師專業表現期望與實際感受上差距和教師教育滿意度之關係，以及教師專業表現期望與實際感受上差距對教師教育滿意度之預測情形。研究方法採用問卷調查法，採分層隨機定額叢集取樣所得798位台南縣市與高雄市國小高年級學童家長進行分析。研究結果發現：1.家長對教師專業表現期望與實際感受上以及家長對教育服務品質上各層面皆呈現中上程度反應。在期望與實際感受上，以「班級經營與教學知能」反應最高。而教育服務品質方面，則以「確實性」反應最高。在期望對實際感受差距上反應呈現正向顯著差異。2.不同親屬別以及教育程度之家長對教師專業表現期望程度有差異存在。不同教育程度之家長對教師專業表現在期望對實際感受差距上有正向差異存在。不同學校所在及學校規模之家長對教師教育服務品質滿意程度上有差異存在。3.家長對教師專業表現期望與實際感受上的差距與教育服務品質各層面與整體具有中度負相關。4.對教師專業表現來說，家長在「班級經營與教學知能」、「教學信念與專業態度」以及「研究知能與專業發展」期望與實際感受上差距最能預測教師教育服務品質。本研究最後綜合研究結論，分別針對教育行政機關、國小校長與行政人員、國小教師與後續的研究，提出建議，以作為教育與學術研究之參考。
The purposes of this study are hopefully to understand the expectancy and reality of teachers’ professional performance and educational service quality perceived by elementary school parents, the difference between the expectancy of teachers’ professional performance and educational service quality, the relationship between the expactancy-reality discrepancy and educational service quality, and the predictability of the discrepancy toward educational service quality. This method adopted in the study was questionnaire survey. There were 798 parents of the 5th or 6th grade students chosen by stratified random quota cluster sampling of the elementary school in Tainan countries/cities and Kaoshiung city.The results of the study found that: (1) The extent to which parents appeared on the expectancy and real feelings of teachers’ professional performance and educational service quality were above the average. (2) There was significant positive difference of the response on the between the difference in the expectancy and real feelings of teachers’ professional performance. (3) There was moderate negative correlation between the expectancy-reality discrepancy and the educational service quality. (4) The expectancy-reality discrepancy of teachers’ professional performance, especially in dimensions of class management and teacher competence, teaching believes and professional attitude, and researching knowledge and professional development, had the best predictability toward the educational service quality. Suggestions were put forth to be the reference points for educational administrators, elementary school principals and administrators,and researchers.
碩士
建立日期: 2009
格式: 121 bytes
text/html
語言: 中文
識別號: http://nutnr.lib.nutn.edu.tw/handle/987654321/2789
資源來源: NUTN IR

連結

連回原始介面

國民小學家長對教師專業表現期望與教育服務品質關係之研究

馬孟平; MA, Meng-ping 鄭新輝; Hsin-Hui Cheng; 教育經營與管理研究所碩士班 2009

正在檢索遠程資料庫，請稍等