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User demands analysis of Eco-city based on the Kano model-An application to China case study

Li, Jinqiu ; Wang, Qingqin ; Xuan, Yitong ; Zhou, Hao Pamucar, Dragan

PloS one, 2021-03, Vol.16 (3), p.e0248187-e0248187 [同儕審閱期刊]

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題名:
User demands analysis of Eco-city based on the Kano model-An application to China case study
著者: Li, Jinqiu ; Wang, Qingqin ; Xuan, Yitong ; Zhou, Hao
Pamucar, Dragan
主題: Case studies ; Cities ; Civil engineering ; Classification ; Construction ; Customer satisfaction ; Design and construction ; Earth Sciences ; Ecology and Environmental Sciences ; Engineering and Technology ; Green city concept ; Laboratories ; Physical Sciences ; Quality of service ; Questionnaires ; Research and Analysis Methods ; Social Sciences ; Supply and demand ; Sustainability ; Sustainable development ; Sustainable urban development ; User satisfaction
所屬期刊: PloS one, 2021-03, Vol.16 (3), p.e0248187-e0248187
描述: Eco-cities have witnessed rapid growth in these years worldwide. As the Eco-cities entering operation stage gradually, more and more researchers have found that users (who are living or working in the Eco-cities) satisfaction is one of the most important factors to determine the success or failure of Eco-cities. Therefore, it is very important to investigate the user demands to attract more citizens willing to live or work in the Eco-cities, which will make the development of Eco-cities more sustainable and solid. The recent researches on user demands investigation and analysis in the Eco-cities mainly focused on understanding the user need itself, yet lack of research on the relationship between the user demand and user satisfaction. This paper initially introduced the Kano model analysis method to the research field of user demands in Eco-city, to explore the relationship between the user demand and user satisfaction. After proposing user demands library in Eco-city (including Land use, Ecological environment, Green building, Energy utilization, etc.), the user demands classification and importance analysis methods of Eco-city were proposed based on Kano model. The questionnaire survey for users of two Eco-cities in China as case study was conducted, consisted of user demand items questionnaire based on the Kano model and a questionnaire on the importance of the user demand items. By utilizing the integration of quantitative analysis methods based on the Kano model and Analytic Hierarchy Process (AHP) method, the final ranking of user demands importance was obtained. Comparing with the existing literatures in terms of user demands research for Eco-city, the user demands analysis method based on Kano model of this paper, is able to reveal the influence degree of user satisfaction towards the facilities and services provided in the Eco-city. The user demands analysis method can be used for other researchers worldwide to investigate and quantitively analyze user demands according to their local development situation and preference of Eco-city. The user demands analysis results obtained through this method, can benefit different stages of Eco-city.
出版者: United States: Public Library of Science
語言: 英文
識別號: ISSN: 1932-6203
EISSN: 1932-6203
DOI: 10.1371/journal.pone.0248187
PMID: 33690633
資源來源: Publicly Available Content Database
Academic Search Premier
Agricultural & Environmental Science Collection
DOAJ Directory of Open Access Journals

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User demands analysis of Eco-city based on the Kano model-An application to China case study

Li, Jinqiu ; Wang, Qingqin ; Xuan, Yitong ; Zhou, Hao Pamucar, Dragan

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